Privacy Policy of flitray.com

At flitray.com, protecting your personal data isn’t simply a top business priority — it’s a core social responsibility we uphold for our entire user community. We design and operate our full platform with data security at its core, so you can shop and engage with our services with complete confidence and peace of mind.

About This Policy

flitray.com (hereinafter referred to as “the Company”) fully recognizes the critical importance of personal data protection. To deliver a safe, trustworthy shopping experience for all customers, we have established and strictly enforce this comprehensive Privacy Policy to govern all handling of user information.

Scope of Personal Data Processing

This policy applies to all personal data we process when you interact with flitray.com (the “website”), including activities such as placing product orders, reaching out to our support team, or signing up for email newsletters. All information collected through our platform is managed in strict alignment with our official personal data handling protocols.

How We Use Your Personal Information

In addition to delivering core website services, we may process your personal data and order-related records (including your full order history) for the specific purposes listed below. We will never use your information for any purpose outside this defined scope:

• Sharing updates about new product launches and service offerings
• Managing order fulfillment and processing order adjustments or changes
• Responding to customer support requests and general inquiries
• Collecting user feedback to optimize our products and services
• Fulfilling specific use cases for which we have obtained your individual, explicit consent
• Compiling aggregated demographic statistics (such as age ranges, geographic location, etc.)
• Personalizing service experiences and recommendations to match your preferences

Secure Management of Personal Data

To preserve the accuracy, confidentiality, and security of your personal information, we maintain robust, industry-standard security safeguards to defend against risks including unauthorized access, data leakage, accidental loss, tampering, and other threats. In the unlikely event of a data security incident such as a breach, we will take immediate action to minimize its impact, address root causes, and prevent future occurrences.

Data Delegation & Storage

To deliver services efficiently, we may entrust certain tasks necessary for fulfilling the purposes outlined above to trusted, pre-vetted third-party subcontractors (such as shipping carriers and direct mail service providers). All such partners are subject to strict oversight and management by our internal team to ensure your data remains protected.

Third-Party Disclosure of Personal Information

We will never disclose your personal information to any external party without your prior consent, except in the following limited circumstances:

• When we have received explicit, voluntary permission from the data subject
• When required by law, regulation, or a formal request from competent governmental authorities
• When sharing strictly necessary information with business partners bound by strict contractual confidentiality and data protection obligations

Our Use of Cookies

When you visit our website, we may use cookies to recognize your device (including desktop computers, smartphones, and tablets) to improve your browsing experience, personalize content, and collect aggregated statistical data about site usage. These first-party cookies do not store any personally identifiable information, and are only used to support the purposes outlined earlier in this policy.

Third-party services integrated with our website may also place cookies on your device during your visit. These third-party cookies are governed solely by the privacy policies of their respective service providers. You retain full control over your cookie settings, and can adjust or disable cookies at any time through your browser preferences. Please note that disabling all cookies may restrict your access to certain features and services on our site.

Additional Online Privacy Notes

Please be aware that if you share personal information in public forums or public comment sections, that information may be collected and used by parties outside our control. For example, publicly posting your email address may result in unsolicited messages or spam. Any information you choose to share in public online spaces is transmitted at your own risk.

When you navigate to third-party websites from our platform, those external sites operate under their own independent privacy policies. We have no control over the data practices of external sites, and assume no responsibility for their privacy rules or how they handle your personal information.

Updates to Our Data Processing Practices

Our personal data handling procedures may be updated periodically to reflect changes in business operations, new service offerings, or revisions to applicable laws and regulations. We reserve the right to make adjustments without prior individual notice, and all updates will be posted promptly on this page of our website. We encourage you to review this policy regularly to stay informed of the latest details about how we protect and process your data.