Returns and Exchanges Policy

We are delighted to have you as our customer and sincerely hope you are satisfied with your purchase. Should your order fail to meet your expectations, we have optimized our return procedures to accommodate your needs as conveniently as possible.

Return Policy (14-Day Post-Delivery Right of Return)

Eligible Return Conditions

Returns may be requested under the following circumstances:

1. Quality Defects: The product has inherent quality defects upon delivery.
2. Transit Damage: The product sustains damage during the shipping and delivery process.
3. Incorrect Delivery: The delivered item does not conform to the order details, provided the item remains in resalable condition.

Exclusions from the 14-Day No-Reason Return Policy

The 14-day no-reason return right does not apply to the following items and circumstances:

• Personalized or custom-manufactured products;
• Used products (for electronic devices, the product is deemed used once it has been powered on);
• Visible wear on the product, its components, or accompanying accessories;
• Missing or severely damaged packaging that impairs the item’s resale value, excluding wear caused by normal unpacking;
• Items explicitly identified as non-returnable at the time of purchase due to their product attributes;
• Any other conditions that render the item unfit for resale.

Return Application Procedures

• Returns for Personal Reasons: Within 14 days of receiving your order, you may submit a return request via email to our after-sales service center, provided the item is maintained in resalable condition. Our team will respond to your request within 1 to 3 business days. The customer shall bear all return shipping costs for returns initiated for personal reasons.
• Returns for Quality Issues: Within 14 days of receipt, you may submit a return request by emailing service@mail.flitray.com. Our customer service team will review your application within 1 to 3 business days. The Company shall cover all return shipping costs for returns due to quality defects.
• General Return Operations: Within 14 days of receiving the item, you may contact a courier company directly to arrange return shipment. Upon the courier’s confirmation of receipt of the returned item, we will be notified of the pending refund. Refunds will be processed within 15 business days of our receipt of the returned item. When submitting your request, please provide your order number, full name, and contact phone number. Our 24-hour online customer service team is available to provide assistance throughout the process.

We are committed to delivering a seamless and satisfying customer experience, including for all return-related matters. Thank you for your patronage.